Support

If you can sign in, most of what you need is on your account page: the plan you are on, this week's usage, the sign-in methods attached to the account, active browser sessions, and every desktop device you have authorized. Sessions and devices can be revoked there individually or all at once.

If you cannot sign in, email support@statesync.net from the address on the account and say which provider you used to sign up. We will not move an account to a different email address without verifying both.

Checkout, invoices, payment methods and cancellation run through Polar, our merchant of record. The billing portal is linked from your account page, and invoices are issued by Polar rather than by us.

Every plan has every feature. Plans differ in usage each week and in the number of signed-in devices. Moving up takes effect straight away and your usage for the week resets to zero. Moving down keeps the plan you have paid for until the end of your billing period, then the new one starts.

For a refund or a billing correction, email support@statesync.net with the invoice reference. Refunds are handled under section 7 of our Terms of Service.

Your allowance resets every week. If you run out, the savings pause until the reset or until you move up a plan. The app keeps working, and your projects, chats and everything on your own machine are untouched.

These are early access allowances. If they change, we will tell you before the change applies to you. Your account page always shows your current allowance and how much of it you have used.

Send a request above, or from Settings in the app, with what you were doing, what you expected and what happened instead. A request from the app includes your StateSync version and operating system for you. For a screenshot, email support@statesync.net.

Please do not paste API keys, provider tokens, or source code you are not free to share. We do not need them to reproduce a problem.

Email support@statesync.net with the words "security report" in the subject. Tell us what you found and how to reproduce it, and give us a reasonable chance to fix it before making it public. We will acknowledge the report and tell you what we do about it.

What we collect and why is set out in the Privacy Policy. You can delete the account from your account page: requesting deletion revokes every session and device immediately and erases the account after 30 days, and you can cancel it during that window by signing in again.

The terms your account accepted are on the Terms of Service page, and the version you accepted is listed on your account page.

We try to respond as fast as possible, aiming for within 5 business days, though we cannot guarantee it. Security reports and billing problems are looked at first.